Frequently Asked Questions
If you have any questions that are not addressed here, please contact our office directly for assistance.
WHO CAN I CONTACT FOR SERVICE, REPLACEMENT PARTS OR LIQUID SUPPLIES?
You can contact our office directly by phone or by emailing marketing@therainbowstore.net.
WHERE CAN I OBTAIN A REPLACEMENT OWNER’S MANUAL?
Owner manuals are available for download on this website, under the Support menu.
WHAT IS COVERED UNDER THE RAINBOW WARRANTY?
Rexair provides to its independent Authorized Rainbow Distributors, a written four (4) year warranty on the Rainbow Cleaning System and attachments and a ten (10) year warranty on the vacuum cleaner motor/electronic controller. These warranties do not cover normal wear and tear arising from usage of products, such as belts, HEPA Neutralizer, etc.
HOW OFTEN DO I NEED TO CHANGE THE HEPA FILTER?
It is recommended that you have an Authorized Rainbow Service Center inspect your HEPA Neutralizer after two years of use. After five years of use, the HEPA Neutralizer should be replaced (by an Authorized Service Center) to ensure your Rainbow performs its best.
CAN THE RAINBOW PICK UP LIQUIDS?
The Rainbow Power Nozzle is not able to pick up liquids. When used without the Power Nozzle, the Rainbow is able to safely pick up liquids. Always follow the instructions in the owner’s manual.
HOW MUCH WATER DO I PUT IN THE WATER BASIN?
Fill the water basin until the top of the dome in the bottom of the basin is covered.
CAN I USE NON-RAINBOW BRAND LIQUID CLEANERS OR FRAGRANCES WITH THE RAINBOW, RAINMATE, AQUAMATE, MINIJET AND RAINJET?
Rexair has tested only Rainbow brand supplies for use with our products.
IS THE RAINJET SAFE TO USE ON MY FLOORS?
The RainJet cleans the following types of floors: marble, stone, ceramic tiles and vinyl and linoleum. Do not use on unfinished, oiled or waxed wooden boards, unsealed tiles, or carpeted floors because they may be water-sensitive. Contact your flooring manufacturer for complete cleaning instructions.
Contact
Phone: (352) 421-9013
Email: marketing@therainbowstore.net
Address: 1515 E Silver Springs Blvd, Ste 219, Ocala, FL 34470